Client Care Specialists


Brittney Laan

Brittney Laan


Manager, Client Care

Brittney is a Case Manager at Litco Law. She is from Calgary, and resides here with her husband James. With a varied and extensive background in the industry, she brings over ten years of insurance experience to Litco. Brittney and her husband like to spend their spare time experiencing many different cultures while travelling abroad. She embraces the core value of Own it – her passion and tenacity makes a difference for our clients every

Phone: (587) 430-3884
Email: [email protected]
Virgillia Chicoine

Virgillia Chicoine


Client Care Specialist

Please note that Virgillia is currently on maternity leave. During this time, please contact the main line at (587) 355-8045 to be directed to the team member that can best assist you.

Virgillia was born and raised in Calgary and lives with her husband Mitch and two large and loveable Bernese Mountain Dogs – Geoff and Gus. She spends her free time playing 4 different variations of hockey, softball and working out. She was previously in the fitness industry before transitioning into client care positions in the cosmetic tattooing industry and now the legal industry. Virgillia embraces our core value Own It by helping her co-workers and being dedicated to her clients’ needs.

Email: [email protected]
Luciana Cogalniceanu

Luciana Cogalniceanu


Client Care Specialist

Please note that Luciana is currently on maternity leave. During this time, please contact the main line at (587) 355-8045 to be directed to the team member that can best assist you.

Luciana was born in Romania, lived in Greece for several years, and is fluent in Romanian, Greek, and English. She eventually moved to Canada in 2012, spending two years in PEI before moving to Calgary to complete her Justice Studies Diploma. Luciana loves spending time with friends and family, adores nature, and would love to travel the world someday. Luciana embraces our Core Values of Kindness and Empathy by always making sure everyone around her is happy and always helping clients with compassion to ensure their needs are met.

Email: [email protected]
Alison McIntyre

Alison McIntyre


Client Care Coach

Alison was born and raised in Calgary, AB. She has prior work experience in the fitness industry where she specialized in leadership and client care. She enjoys spending her free time with her friends and family, and as well as instructing yoga and indoor cycling classes at various studios around the city. Alison demonstrates our core value Kindness by striving to always be attentive, thoughtful and genuine to the clients and her teammates.

Phone: (587) 349-9443
Email: [email protected]
Samantha Mailey

Samantha Mailey


Client Care Coach

Samantha was born in Ontario but was raised in Calgary from the age of two. She has been involved in sports her whole life- playing volleyball for the SAIT Trojans while completing three separate diplomas in Business Marketing & Management, and Hospitality Management. She has transitioned into the legal industry after spending years working in hospitality. When not at work, Samantha is likely spending her spare time with friends and family or searching for a new DIY project to create. Samantha embraces our core value of Own It by ensuring she makes a positive impact on each client and team member through her friendly and energetic personality.

Phone: (587) 441-4653
Email: [email protected]
Kristina Thompson

Kristina Thompson


Client Care Specialist

Kristina was born and raised in Edmonton, AB. She has previous work experience at a high-volume Dodge Dealership where she specialized in client satisfaction and internal advising, before deciding to go back to school to complete the Legal Assistant course at Sundance College in 2022. In her free time, she likes to get out on long distance trail races or spend the weekend in the mountains with her two dogs: Saurous and Luna. Kristina embodies our core value of empathy by ensuring that each customer receives the care and understanding that everyone deserves.

Phone: (403) 569-6431
Email: [email protected]
Chloe Desjardins

Chloe Desjardins


Client Care Specialist

Chloe was born and raised in Calgary, Alberta. She is a graduate from the University of Calgary with a Bachelor of Arts in Psychology. Chloe enjoys spending time with her friends and family, watering her many house plants, traveling (21 countries so far!), and snuggling up with her two cats. Chloe embraces our core value Empathy – she listens to clients and team members carefully in order to understand their personal adversities and learn how she can best support them.

Phone: (587) 391-5163
Email: [email protected]
Meredith Hundert

Meredith Hundert


Client Care Specialist

Meredith was born in Nova Scotia and spent her younger years growing up in Chester before moving to Calgary at the age of 7. Meredith completed her degree in Social Work at Thompson Rivers University. Since then she has worked within many sectors such as post secondary institutions, mental health, and with children and families before moving over to work within the legal industry. In her free time Meredith loves spending time outdoors whenever she can, especially out at the ranch with her horse, Tiamo. Meredith embraces our core value of empathy through always ensuring people feel heard, supported, and validated through anything they are experiencing.

Phone: (587) 349-9441
Email: [email protected]
Madison Bonsel

Madison Bonsel


Client Care Specialist

Madison was born and raised in Calgary, Alberta. She is a graduate of the University of Calgary with a Bachelor of Kinesiology. Madison is the proud new dog mom of a yellow lab, Frankie. When not spending time with her puppy or family, she can be found at the gym, snowboarding, hiking, or travelling. Madison embraces Litco Law’s core value of Kindness as she goes above and beyond to ensure both clients and coworkers feel heard, supported, and cared about.

Phone: (587) 392-5380
Email: [email protected]
Natalie Blankestijn

Natalie Blankestijn


Client Care Specialist

Natalie was born in Ontario, raised in Saskatchewan, and now lives in Calgary close to her family. Prior to joining Litco Law, she spent several years in both the hospitality and beauty industries. In her free time, she loves discovering Calgary, trying out new restaurants, and taking as many road trips as possible. Natalie embraces Litco Law’s Core Value of Empathy by genuinely wanting to connect with people and understand the feelings of each person she interacts with. She truly believes each person deserves to feel understood and listened to.

Phone: (587) 392-5196
Email: [email protected]
Jaela Lasiuk

Jaela Lasiuk


Client Care Specialist

Born and raised in Calgary, Jaela has worked in client care across various industries, including hospitality, and as a freelance hairstylist since 2012. Jaela embraces our core values of kindness and empathy through her interactions by spreading positivity and acting with integrity. She deeply values the thoughts and feelings of others and strives to be warm and inclusive to everyone she meets. Jaela enjoys spending time with family, being in nature, cooking, and practicing hot yoga. She is passionate about natural wellness, spirituality, Reiki, and rediscovering aspects of her culture as a Metis person.

Phone: (587)392-9277
Email: [email protected]
Jada Augustine

Jada Augustine


Client Care Specialist

Jada was born in Burlington, Ontario and moved to Calgary in 2022. She graduated from the University of Guelph-Humber with a Bachelor of Applied Science in Justice Studies and a Diploma in Community Justice Services. Jada previously worked in child and youth care and is thrilled to start her new journey at Litco Law and begin her legal career. In her free time, she enjoys hiking and exploring Calgary and surrounding areas with her dog, spending time family, and travelling. Her favourite trips thus far include Peru and exploring Scandinavia! Jada embraces our core value Kindness by ensuring that she is showing others how her genuine kindness and ensuring that her attitude helps to make a difference in people’s lives.

Phone: (587) 600-1440
Email: [email protected]
Mariam Hosseiny

Mariam Hosseiny


Client Care Specialist

Mariam was born and raised in Cairo, Egypt. She graduated from the University of Alberta with a Bachelor of Arts in Political Science and Psychology. She enjoys travelling, especially to beach destinations, and spending quality time with friends and family. Mariam embraces our core value of Empathy by striving to always take that extra step for her teammates and our clients.

Phone: (587) 392-5383
Email: [email protected]
Maheen Chaudhry

Maheen Chaudhry


Client Care Specialist

Maheen was born and raised in Calgary, Alberta. She graduated from the University of Calgary with a Bachelor of Arts in Linguistics and a Bachelor of Arts in Sociology, followed by a Legal Assistant Diploma from ABM College. Prior to becoming a legal assistant, Maheen worked in the healthcare industry in supervisory and administrative roles. In her free time, she enjoys spending time with family and friends, traveling to new places, hiking, camping, and doing yoga. Maheen embraces our core value of Empathy by demonstrating active listening to improve communication and build strong relationships with others.

Phone: (587) 441-9171
Email: [email protected]
Karlee Wilkison

Karlee Wilkison


Client Care Specialist

Karlee was born in BC and spent most of her life on Vancouver Island. She recently moved to Calgary, AB, after graduating with a Bachelor of Arts in Criminology from Vancouver Island University. Karlee has spent the past 10 years working in customer service, where she specialized in leadership and training. In her spare time, she loves going on hikes with her dog Lana, reading a good book, and spending time with family and friends. Karlee embraces our core value of Ask Why and believes there is a solution to every problem and that sometimes you just have to dig a little deeper and get creative.

Phone: (587) 952-6286
Email: [email protected]
Raelynn Tkachuk

Raelynn Tkachuk


Client Care Specialist

Raelynn graduated with distinction from the University of Calgary with a Bachelor of Arts in Law and Society. Prior to joining Litco Law, she worked with various non-profit organizations and spent several years in the hospitality industry. In her free time, Raelynn enjoys baking for her friends and family, hiking in the mountains, and going on spontaneous road trips with her friends. Raelynn embraces our Core Value of Empathy as she strives to help her friends and clients feel heard and validated.

Phone: (587) 952-6160
Email: [email protected]
Charmaine Valencia

Charmaine Valencia


Client Care Specialist

Charmaine was born and raised in the Philippines and earned her bachelor's degree in Tourism Management with honors in 2015. Following graduation, she dedicated herself to an extensive career in the hospitality sector, accumulating over eight years of experience. At the age of 26, she decided to embark on a new chapter and relocated to Calgary. She enrolled at The Southern Alberta Institute of Technology (SAIT), majoring in Travel and Tourism, and graduated in November 2023. Ready for fresh challenges, she seized the opportunity to join Litco Law as a Client Care Specialist. In her leisure time, she indulges in binge-watching TV series, reading, dining out, and traveling. She also has a keen interest in capturing moments through photography. Charmaine deeply resonates with our Core Value of Own It, believing that personal accountability paves the way for success in all aspects of life.

Phone: (587) 391-1125
Email: [email protected]
Millie Duncan

Millie Duncan


Client Care Specialist

Millie was born and raised in Ottawa and moved to Calgary in 2020. She has ten years of experience working in customer service and fine-tuning her approach to building client relationships. Millie also has an educational background in Social Work, with a primary interest in sociology and policy. Outside of the office, Millie spends her time on riverfront trails with her black lab, Beatrice, or trying out new recipes in the kitchen. Millie embraces Litco Law’s Core Value of Empathy by creating space for people to share their stories and leading every conversation with kindness and care.

Phone: (587) 349-9438
Email: [email protected]
Megan Garrett

Megan Garrett


Client Care Specialist

Originally from the prairies, Megan earned her BA Degree at the University of British Columbia in Vancouver in 2020. Beyond her academic pursuits, Megan enjoys exploring the city, playing pool, listening to live music, and trying different cuisines. The company Core Value she most identifies with is Kindness. With a background in travel and a love for meeting new people, Megan always brings a positive attitude, a fun spirit, and a smile to everyone she encounters. Whether she's navigating new areas or connecting with others, Megan embodies the essence of kindness in her approach to life.

Phone: (587) 392-5382
Email: [email protected]
Caroline Smith

Caroline Smith


Client Care Specialist

Caroline was born and raised in Camrose and has called Edmonton home for over fifteen years. With over ten years of experience in the medical esthetics industry, she has honed her skills in providing exceptional client experiences and cultivating strong interpersonal relationships. Outside of work, Caroline enjoys spending quality time with her family, practicing yoga, taking leisurely walks outdoors, and attending live music and theatre. She embodies our Core Value of Empathy, approaching every interaction with warmth, understanding, and genuine compassion. Caroline’s dedication to creating meaningful connections extends beyond the workplace, enriching both her personal and professional life.

Phone: (587) 441-3776
Email: [email protected]
Deena Gray

Deena Gray


Client Care Specialist

Deena was born and raised in St. Albert, AB. She graduated from the University of Alberta with a Bachelor of Science in Nursing. Apart from spending time with her husband, three daughters, and dog Luna. She enjoys being in the mountains, camping, and finding new places to launch her kayak. Deena embraces our Core Value of Empathy by always looking for opportunities to establish meaningful connections with others. She cares deeply about making a positive difference in the lives of those around her.

Phone: (587) 996-0765
Email: [email protected]
Allyson DeLeeuw

Allyson DeLeeuw


Client Care Specialist

Although she is a small-town girl at heart, Allyson has become adapted to big-city living! Allyson graduated with a Bachelor of Arts in Law and Society because she is passionate about sociolegal issues impacting marginalized communities. She brings multifaceted experience from both the healthcare and law enforcement professions. In her spare time, Allyson can be found practicing yoga, baking sourdough, and volunteering with youth throughout the city. Her greatest joy in life is gathering people around her table and making sure that everyone who enters her home is well-heard, well-loved, and well-fed. Allyson fosters our company’s Core Value of “Ask Why” in her personal and professional life as she challenges the status quo by advocating for everyone’s unique needs.

Phone: (587) 392-5195
Email: [email protected]
Kim Dykes

Kim Dykes


Client Care Specialist

Phone: (587) 430-2923
Email: [email protected]

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