Client Care Specialists | Litco Law

Jessica Cook

Legal Services Lead

Jessica was born and raised in Calgary, Alberta. She is a graduate of The Southern Alberta Institute of Technology in the Legal Assistant program. She enjoys travelling as much as she can. She also plays soccer, dodgeball, and softball on her spare time. Jessica embraces our core value empathy because she never lets anyone leave without feeling good about themselves and builds genuine connections with coworkers and clients on a deeper level.

Phone: 587-349-9442
Email: [email protected]

Brittney Laan

Client Care Specialist Coach

Brittney is a Case Manager at Litco Law. She is from Calgary, and resides here with her husband James. With a varied and extensive background in the industry, she brings over ten years of insurance experience to Litco. Brittney and her husband like to spend their spare time experiencing many different cultures while travelling abroad. She embraces the core value of Own it – her passion and tenacity makes a difference for our clients every

Phone: 587-430-3884
Email: [email protected]

Olivia Von Dollinger

Client Care Specialist Coach

Please note that Olivia is currently on maternity leave.  During this time, please contact the main line at 403-273-8580 to be directed to the team member that can best assist you. Litco Law.

Olivia was born in Ottawa and moved to Canmore in 2015 before settling in Calgary. She has prior work experience in hospitality, insurance and finance. She is always planning her next vacation and has travelled to over 20 countries. Olivia demonstrates our core value Kindness by striving to always be helpful and genuine to the clients and her teammates.

Phone: 403-569-6436
Email: [email protected]

Virgillia Chicoine

Client Care Specialist

Virgillia was born and raised in Calgary and lives with her husband Mitch and two large and loveable Bernese Mountain Dogs – Geoff and Gus. She spends her free time playing 4 different variations of hockey, softball and working out. She was previously in the fitness industry before transitioning into client care positions in the cosmetic tattooing industry and now the legal industry. Virgillia embraces our core value Own It by helping her co-workers and being dedicated to her clients’ needs.

Phone: 587-349-9438
Email: [email protected]

Luciana Cogalniceanu

Client Care Specialist

Please note that Luciana is currently on maternity leave.  During this time, please contact the main line at 403-273-8580 to be directed to the team member that can best assist you. Litco Law.

Luciana was born in Romania, lived in Greece for several years, and is fluent in Romanian, Greek, and English. She eventually moved to Canada in 2012, spending two years in PEI before moving to Calgary to complete her Justice Studies Diploma. Luciana loves spending time with friends and family, adores nature, and would love to travel the world someday. Luciana embraces our Core Values of Kindness and Empathy by always making sure everyone around her is happy and always helping clients with compassion to ensure their needs are met.

Phone: 587‐392-9275
Email: lcogalniceanu@litco.ca

Janine Moehrle

Client Care Specialist (Edmonton)

Janine was born in Chetumal, Mexico, lived in California for a few years and moved to Edmonton in 2013 where she resides with her little family. She graduated from the University of Quintana Roo (UQROO), in Mexico in 2013 with a Bachelor of Law. She’s currently enrolled at MacEwan University where she’s taking the Paralegal Diploma. Janine enjoys sewing projects for her son’s room, going for family walks, spending time with her friends and travelling. Janine applies our core value of Kindness to her personal life and while serving our clients. She knows one random act of Kindness and a warm smile can make a difference in someone’s life.

Phone: 587‐391-2132
Email: jmoehrle@litco.ca

Alison McIntyre

Client Care Specialist

Alison was born and raised in Calgary, AB. She has prior work experience in the fitness industry where she specialized in leadership and client care. She enjoys spending her free time with her friends and family, and as well as instructing yoga and indoor cycling classes at various studios around the city. Alison demonstrates our core value Kindness by striving to always be attentive, thoughtful and genuine to the clients and her teammates.

Phone: 587-349-9443
Email: amcIntyre@litco.ca

Kaity Ray

Client Care Specialist

Kaity was born and raised in Calgary, Alberta. She graduated from the University of Calgary with a Bachelor of Arts in Law and Society and a minor in Sociology. Kaity previously worked in children’s mental health and is excited to start her new journey at Litco Law. Kaity embraces our Core Value of Empathy because she always considers other perspectives when making a decision.

Phone: 587-430-0963
Email: kray@litco.ca

Sam Carpenter

Client Care Specialist

Samantha was born in Ontario but was raised in Calgary from the age of two. She has been involved in sports her whole life- playing volleyball for the SAIT Trojans while completing three separate diplomas in Business Marketing & Management, and Hospitality Management. She has transitioned into the legal industry after spending years working in hospitality. When not at work, Samantha is likely spending her spare time with friends and family or searching for a new DIY project to create. Samantha embraces our core value of Own It by ensuring she makes a positive impact on each client and team member through her friendly and energetic personality.

Phone: 587-441-4653
Email: scarpenter@litco.ca

Kim Dykes

Client Care Specialist

Kimberly was born in Edmonton, but has called Calgary home since 2000. She lives with her partner Grayson, along with their dog and two cats. In her spare time you can find her riding bikes in the mountains and camping. With a background as an OFA III, as well as over a decade of experience in the retail industry, Kimberly has learned the value of asking strategic questions and anticipating the needs of clients. Kimberly embodies our core value of Empathy with her caring nature, and her ability to understand the perspective of others.

Phone: 587-430-2923
Email: kdykes@litco.ca

Chloe Desjardins

Client Care Specialist

Chloe was born and raised in Calgary, Alberta. She is a graduate from the University of Calgary with a Bachelor of Arts in Psychology. Chloe enjoys spending time with her friends and family, watering her many house plants, traveling (21 countries so far!), and snuggling up with her two cats. Chloe embraces our core value Empathy – she listens to clients and team members carefully in order to understand their personal adversities and learn how she can best support them.

Phone: 587-391-5163
Email: cdesjardins@litco.ca

Meredith Hundert

Client Care Specialist

Meredith was born in Nova Scotia and spent her younger years growing up in Chester before moving to Calgary at the age of 7. Meredith completed her degree in Social Work at Thompson Rivers University. Since then she has worked within many sectors such as post secondary institutions, mental health, and with children and families before moving over to work within the legal industry. In her free time Meredith loves spending time outdoors whenever she can, especially out at the ranch with her horse, Tiamo. Meredith embraces our core value of empathy through always ensuring people feel heard, supported, and validated through anything they are experiencing.

Phone: 587-349-9441
Email: mhundert@litco.ca

Keltie Mastre

Social Systems Navigator

Please note that Keltie is currently on maternity leave. During this time, please contact the main line at 403-273-8580 to be directed to the team member that can best assist you.

Keltie was born and raised in Jasper and has spent the last few years moving around Alberta and British Columbia. She has lived in Calgary on two different occasions before putting roots down here in March 2020. Keltie is a registered Social Worker through the Alberta College of Social Workers and obtained a Bachelor’s of Social Work degree through Thompson Rivers University in Kamloops, BC. She has prior experience in Government, Health and Education and has spent the last 10 years working with those in crisis or facing challenging situations. She has extensive knowledge of the supports and resources available to meet client needs. In her spare time, she enjoys getting outside and spending time with her family, friends and especially her dog, Winston. Keltie embraces our core value of Empathy by always making sure to listen and understand where a client is coming from, what they have been through and that they feel validated.


Phone: 587-430-1536
Email: kmastre@litco.ca

Trevor Luttrell

Client Care Specialist

Trevor was born and raised on Canada’s east coast and has called Alberta home since 2017. He attended Kingswood University for a BA in Psychology and Northern Lakes College for a Diploma of Social Work. Apart from spending time with his family, he can be found playing basketball or volleyball, or grabbing coffee with friends. Trevor embraces our core value of Empathy by listening, understanding, and meeting the needs of our clients.

Phone: 587-392-9274
Email: tluttrell@litco.ca

Kristina Thompson

Client Care Specialist

Kristina was born and raised in Edmonton, AB. She has previous work experience at a high-volume Dodge Dealership where she specialized in client satisfaction and internal advising, before deciding to go back to school to complete the Legal Assistant course at Sundance College in 2022. In her free time, she likes to get out on long distance trail races or spend the weekend in the mountains with her two dogs: Saurous and Luna. Kristina embodies our core value of empathy by ensuring that each customer receives the care and understanding that everyone deserves.

Phone: 587-569-6431
Email: kthompson@litco.ca

Madison Bonsel

Client Care Specialist

Madison was born and raised in Calgary, Alberta. She is a graduate of the University of Calgary with a Bachelor of Kinesiology. Madison is the proud new dog mom of a yellow lab, Frankie. When not spending time with her puppy or family, she can be found at the gym, snowboarding, hiking, or travelling. Madison embraces Litco Law’s core value of Kindness as she goes above and beyond to ensure both clients and coworkers feel heard, supported, and cared about.

Phone: 587-392-5380
Email: mbonsel@litco.ca

Natalie Blankestijn

Client Care Specialist

Natalie was born in Ontario, raised in Saskatchewan, and now lives in Calgary close to her family. Prior to joining Litco Law, she spent several years in both the hospitality and beauty industries. In her free time, she loves discovering Calgary, trying out new restaurants, and taking as many road trips as possible. Natalie embraces Litco Law’s Core Value of Empathy by genuinely wanting to connect with people and understand the feelings of each person she interacts with. She truly believes each person deserves to feel understood and listened to.

Phone: 587-392-5196
Email: nblankestijn@litco.ca

Alanna Hoffart

Client Care Specialist

Alanna was born and raised in Calgary before moving to Kelowna to pursue a degree in Psychology with a minor in Gender and Women’s Studies. After a few years in the Hospitality industry, Alanna discovered her love of Personal Injury Law in July of 2021, working as a legal assistant and learning the legal process. While not at work, Alanna enjoys playing disc golf, rec volleyball, and spending time with her dog Milo. She identifies with the core value of kindness because she always wants to put a smile on someone’s face and help in any way she can.

Phone: 587-349-9436
Email: ahoffart@litco.ca

Jada Augustine

Client Care Specialist

Jada was born in Burlington, Ontario and moved to Calgary in 2022. She graduated from the University of Guelph-Humber with a Bachelor of Applied Science in Justice Studies and a Diploma in Community Justice Services. Jada previously worked in child and youth care and is thrilled to start her new journey at Litco Law and begin her legal career. In her free time, she enjoys hiking and exploring Calgary and surrounding areas with her dog, spending time family, and travelling. Her favourite trips thus far include Peru and exploring Scandinavia! Jada embraces our core value Kindness by ensuring that she is showing others how her genuine kindness and ensuring that her attitude helps to make a difference in people’s lives.

Phone: 587-600-1440
Email: [email protected]

Jaela Lasiuk

Client Care Specialist

Born and raised in Calgary, Jaela has worked in client care across various industries, including hospitality, and as a freelance hairstylist since 2012. Jaela embraces our core values of kindness and empathy through her interactions by spreading positivity and acting with integrity. She deeply values the thoughts and feelings of others and strives to be warm and inclusive to everyone she meets. Jaela enjoys spending time with family, being in nature, cooking, and practicing hot yoga. She is passionate about natural wellness, spirituality, Reiki, and rediscovering aspects of her culture as a Metis person.

Phone: 587-392-9277
Email: jlasiuk@litco.ca