Heather Lyon
Case Manager Lead
Heather was born in the Maritimes and moved to Calgary after graduating high school. She holds an Internal Corrosion Technologist certificate from the National Association of Corrosion Engineers in Houston and worked around the world on oil and gas pipelines before transitioning to the legal industry in 2017. She enjoys hiking and backcountry camping in the beautiful Canadian Rockies. Heather embraces our core value of Kindness by looking out for her team, constantly checking in with them, and giving everyone the benefit of the doubt.
Phone: 587-391-1123
Email: [email protected]
Brenda Bell
Case Manager
Brenda was born and raised in London, Ontario. For the last 15 years she and her husband Ross are proud to call Calgary home. They have two grown children and enjoy hanging out with their 3 grandchildren. Brenda has her Chartered Insurance Professional designation from the Insurance Institute of Canada. She worked for 30 plus years in the insurance industry and is now thrilled to be balancing the power for Litco Law clients. In her leisure time Brenda enjoys reading, cooking and going to farmers markets for locally produced goods. Brenda shows Kindness in making people feel good about themselves and goes the extra mile for team members and clients.
Phone: 587-349-9423
Email: [email protected]
Kate Croxton
Case Manager
Kate is one of our case managers at Litco Law. She worked in insurance for over 10 years prior to coming to our firm. Kate enjoys spending her free time with friends and family, going to barre class, reading and enjoying a sunny patio in the summer. She demonstrates kindness by really listening to and caring about our clients as well as taking the time to explain the claims process thoroughly.
Phone: 587-393-8796
Email: [email protected]
Daniel Etsaghara
Case Manager
Daniel joined Litco Law in 2017 as a Case Manager. Prior to joining the firm, he worked for numerous years as an Insurance Adjuster. He obtained his Bachelor of Science in Insurance from the University of Lagos, Nigeria in 2010, his Chartered Insurance Professional (CIP) designation in 2017 and his Canadian Risk Management (CRM) designation in 2018. He is committed to developing his skills and expertise in personal injury matters and goes above and beyond in assisting clients in all areas of their claims, including providing expert advice on property and Section B claims. Daniel enjoys staying active, world travelling and watching his favorite soccer team – Manchester United. He also enjoys volunteering and giving back to his Community. Daniel espouses our Core Value – Empathy. This is evidenced by his passion to provide an absolute top class service experience to every client.
Phone: 587-349-9434
Email: [email protected]
Neily Hickey
Case Manager
Neily was born in Inuvik, NWT in a Military family where they moved every 4 years. She now proudly calls Calgary her home. Neily is one of our Case Managers at our firm who has an extensive background in Insurance; she has sold insurance, adjusted property damages claims, auto claims, accident benefits claims and resolved bodily injury claims. She enjoys spending time with loved ones and staying active with spin classes. On a daily basis Neily uses our Core Value “Ask Why” to ensure she has the full details surrounding what benefits our clients are entitled to so the burden is never upon the client.
Phone: 587-393-0436
Email: [email protected]
Brittney Laan
Case Manager
Brittney is a Case Manager at Litco Law. She is from Calgary, and resides here with her husband James. With a varied and extensive background in the industry, she brings over ten years of insurance experience to Litco. Brittney and her husband like to spend their spare time experiencing many different cultures while travelling abroad. She embraces the core value of Own it – her passion and tenacity makes a difference for our clients every single day.
Phone: 587-349-9426
Email: [email protected]
Abdi Nur
Case Manager
Abdi is a Case Manager here at Litco Law. He has over 10 years of experience in Insurance and Customer Service. When he isn’t glued to a computer screen, Abdi spends his time with his family, working out, and watching NBA games. Abdi embraces our core value Empathy; this is evident by the extra time he takes to better understand our clients perspective and make a better assessment of the situation.
Phone: 587-349-9424
Email: [email protected]
Rachelle Steel
Case Manager
Rachelle joined Litco Law in 2019 as a Case Manager. Prior to coming to the firm, she worked for over 10 years at 2 of the biggest, Canadian Based insurance companies. Her areas of expertise were auto claims and bodily injury claims. Rachelle obtained her CIP designation in 2013 and served on the Insurance Institute Board for a year. She enjoys spending her free time with her family and friends, reading, playing music, and watching true life crime documentaries. Rachelle embraces our Core Value of Empathy, which is shown in her ability to put herself in her client’s shoes. She gets excited about working to go the extra mile to ensure her client’s have the best possible experience during one of the most difficult and challenging times in their life.
Phone: 587-349-9435
Email: [email protected]
Scott Lindo
Case Manager
Scott joined Litco Law in 2019 as a Case Manager. Prior to joining the firm, he worked for several years as an Insurance Adjuster for a large Insurance Company and as a Case Manager for the Workers’ Compensation Board of Alberta. He graduated from Mount Royal University with a Bachelor or Arts in Criminology and obtained his CIP designation in 2020. Scott enjoys skiing, travelling, volunteering, and is an avid Sens and FC Porto fan! Scott embraces the core value Own It. He empowers our clients and makes decisions in the best interests of our clients.
Phone: 587-390-0111
Email: [email protected]
Carolyn Travis
Case Manager
Carolyn has been living in Calgary for the last 30 years, with experience working in insurance, human resources, and most recently with WCB. She has spent the last 7 years working at the Workers' Compensation Board, first as an Adjudicator and then as a Case Manager, before moving to join the Litco Law team in January 2020. Outside of work, Carolyn enjoys spending time with her family, hiking, dancing, and running. She embraces the core value of Empathy by working to understand how her clients are feeling in any interaction.
Phone: 587-392-9277
Email: [email protected]
Ashley Kosowan
Case Manager
Ashley is a born and raised Edmontonian! She joined the Litco Law team in February 2020, bringing over 10 years of experience in the insurance industry with her. In her free time, she likes to spend time with family, friends, and her two dogs and loves trying new recipes and catching a hockey game! Ashley is a champion of our core value of Empathy and practices this by working hard to truly understand each client's feelings and circumstances so she can respond to their individual needs.
Phone: 587-392-9276
Email: [email protected]
Anna Fedotova
Case Manager
Anna was born in Ukraine moved to Edmonton at a young age. She attended the University of Alberta where she graduated with a Bachelor of Science in Mathematics and Chemistry. She is currently working towards her Chartered Insurance Professional designation. Anna spent many years working in the hospitality industry and eventually transitioned into insurance in 2016. Anna loves to spend quality time with her small family, fur children and enjoys yoga. Anna embraces our core value of Empathy by connecting with clients on a personal level as she can relate to the hardships that being involved in a motor vehicle accident brings.
Email: [email protected]
If you have a legal matter,
get the free legal answers
you need from our experienced lawyers.
