Meet Our Client Solutions Team

Sep 2, 2022

When you contact Litco Law, the first person you’ll speak to is a member of our Client Solutions department. This incredibly caring and talented team is made up of knowledgeable and compassionate people who genuinely want to help. And they will always find you a solution, even if we’re not it.

We sat down with each member of the team to find out their answers to the top questions clients ask and get to know a bit more about each team member personally.

Kate Croxton – Client Solutions Manager

“I love to go on bike rides as often as possible. I enjoy spending free time with friends and family, going to barre class, reading, and enjoying a sunny patio in the summer.”

Client: “I was injured in an accident but can’t pay for lawyer fees.”

Solution: “At Litco Law, we have a ‘no wallet guarantee,’ which means you will never pay any fees out of pocket for an injury claim.” Read more about our contingency fee pricing here.

Astrid Gardiner – Client Solutions Specialist

“Summer must be my favorite time of the year, I spend most weekends outside camping, enjoying nature and all its beauty!”

Client: “How long will it take to settle my injury claim?”

Solution: “We do not have a set time on how long a personal injury claim will take, as it is dependent on your injuries and recovery. A settlement is a one-time lump sum payment, and we want to ensure we fully understand the extent of the injuries caused from the accident to ensure you get the maximum amount of compensation you are entitled to.” Read more about injury settlement payment here.

Marie-Lynn Grigg – Client Solutions Specialist

“I was born on Halloween – spooky! I love to read, hike, garden, and I spent some time as a competitive gunslinger in the Cowboy Action Shooting Society.” 

Client: “Am I entitled to compensation for my injuries?”

Solution: “In many personal injury cases, people don’t know that they are entitled to a settlement from the other person’s insurance company and that their own insurance will also pay for treatment to help with recovery from injuries.” Read more about injury claim settlements here.

Alyssa Chubey – Client Solutions Specialist

“I love trying out new restaurants around the city and I make it a goal to try one new restaurant a week. If you’re looking for a great place to eat, I’m always happy to share my recommendations!” 

Client: “What if I was involved in a hit and run? What if the person who hit me didn’t have insurance?”

Solution: “If you are involved in an accident that wasn’t your fault, and the person that hit you doesn’t have insurance or flees the scene, you may still be entitled to compensation. The Motor Vehicle Accident Claims fund of Alberta is a government fund that will provide a lump sum settlement give us a call to learn more about the process.” Read more about hit and run accident claims here.

Darryn Baker – Client Solutions Specialist

“I personally enjoy drawing and making music, soccer, and being outdoors.” 

Client: “How long will the settlement process take?”

Solution: “Every personal injury case is different, and everyone recovers from their injuries at a different rate. The most important thing is your health, your recovery is our number one priority, and we are here to support the journey to full recovery. Once you’ve fully recovered from injuries, we can complete the settlement process.” Read more about personal injury settlements here.

April Sullivan – Client Solutions Specialist

“In my personal time, I enjoy spending time outside, having a beverage on a patio, and shopping.” 

Client: “How do I get started? Will I have any upfront costs by calling in?”

Solution: “We’ll never charge you for a phone call and our lawyers do not bill by the hour. To get started, you’ll need to give us a call or submit an inquiry on our website. If your inquiry is something we can assist with, we’ll book you for a consultation with our legal team free of charge!” Read more about why we never bill by the hour here.

Aurelio Gualtieri – Client Solutions Specialist

“I like to keep busy. I love cooking, creating art, exploring Alberta’s mountains, or simply getting to know people.” 

Client: “I think I may need to talk to a lawyer, but I don’t know where to start”

Solution: “Whether you’ve been in a motor vehicle accident, you feel your employer is not treating your fairly, or your insurance is not helping at all… these are situations that the Solutions team can help you with. We are here to help lessen the frustration you are having by listening and offering solutions.” Read more about initial consultations here.

Rachelle Steel – Case Manager

“I am outside as much as possible, usually exploring Fish Creek Park or Glenmore Reservoir. In my spare time, I like to write short stories, spend time with my children, listen to and play music, and spend quality wine time with friends.” 

Client: “Someone I love has been killed in an accident. Is there any way you can help me with this?”

Solution: “In most cases, yes. We will book a free consultation with a Case Manager and senior lawyer who has handled fatality claims. There may be compensation under your loved one’s insurance policy for funeral and death arrangements and there is the Fatal Accident Act that helps outline what a loved one’s family members may be entitled to. We will do everything we can to help you and your loved ones through this tragic time.” Read more about the legal supports for family members who have lost a loved one here.

Ranzell Ortega – Client Solutions Specialist

“I love organizing hangouts with friends and family like going for picnics or going bouldering!” 

Client: “How can I get a Will, and can I make changes in the future?”

Solution: “You can give us a call or make an inquiry online. We’ll send you a questionnaire to get started. After that, you’ll meet with one of our lawyers and go over your Will. All our Wills are timeless, which means that if you want to make any changes to your Will, it will be at no extra cost to you.” Read about our Timeless Will™ here.

Tyson Medhurst – Client Solutions Receptionist

“I am an avid camper and enjoy being outdoors, especially in the Rocky Mountains. In the colder months, I enjoy reading, listening to true crime podcasts, trying new restaurants around the city, and hope to do more travelling in the future.” 

Client: “How do I know my personal injury case matters to your firm?”

Solution: “At Litco Law, you get a team of people including a Client Care Specialist, a Case Manager, a Legal Assistant, and a Lawyer assigned to work on your case, so someone is always available to update you or answer your questions. Our caring team members are always just a phone call away.” Read more about injury claims here.

We hope you enjoyed getting to know our Solutions team! If you have questions or would like or would like to book an appointment, you can contact us here. 


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    IMPORTANT! If you agree to an insurance company’s settlement offer, you give up your legal right to pursue a personal injury claim. It is best to assess the full extent of your injuries and how they will affect your life before you accept an offer. Please note that you have a maximum of two years from the date of the accident to file an injury claim in Alberta.

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